How We Are Responding to the COVID-19 Crisis
While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Rocky Mount Toyota want to continue serving our loyal customers here in Rocky Mount, NC, serving customers from Wilson, Tarboro and Greenville, NC.
Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.
Preventative Steps Taken at the Dealership
Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:
Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.
We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use
All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19
We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.
Our number one goal at Rocky Mount Toyota is to ensure each and every person that comes into our building will remain healthy and safe.
What We Can Offer You Outside of the Dealership
Complimentary Pickup and Delivery Options*
Did you know that you can purchase or lease a car right from our website?
That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.
It’s THAT simple.
This service also applies to anyone who needs their car serviced in any way. Need an oil change or new tires? No problem! Make an appointment with us and we will have one of our friendly team members pick up AND deliver your car back to you feeling good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure good health for both you and our team members.
At Home Test Drive*
Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.
That’s why we are now offering an At Home Test Drive service. Just follow the steps below.
Pick a car you like from our online inventory
Schedule an appointment and pick a time and place that accommodates YOUR needs
One of our friendly team members will call or email you to confirm the details of your appointment.
We will deliver the car to you at the time and place YOU chose!
Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.
And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.
Frequently Asked Questions
Will Rocky Mount Toyota stay open?
Yes. We are currently open to continue serving our customers. Please visit here for our hours.
What precautionary measures are being taken?
We have implemented around-the-clock cleaning and disinfecting, and we’ve added more hand-sanitizing dispensaries throughout our building. Right now, our goal is to ensure a safe environment.
Can I still get my car serviced?
You sure can! We are open and cleaning our dealership daily, so schedule an appointment with us and let’s get your car fixed up!
Do you offer pick up and delivery service?
We offer complimentary pickup and delivery service* for any new or pre-owned car purchases, service needs and at-home test drives, as well.
What if I have a question about if I need service?
You can reach us at 252-977-0225 and one of our helpful team members will assist you!
Will you deliver the car to me?
We will! We have you covered with our complimentary pickup and delivery service*.
Is there any way to purchase my vehicle without coming in?
Yes! Using our at-home delivery service*, we can deliver the car to you for a test drive. If you like it, we can continue the paperwork completely online.
If I want to come in, is it possible to limit how long I’m there?
No problem. Our goal is to ensure a clean and efficient environment in our dealership for anyone who comes to our building. Remember, you can complete your paperwork online or take advantage of our pickup and delivery services*.
Do you know any way I can lower or suspend my payment?
Currently, we are offering 6 months deferred payments on new car purchases^. To learn more about this and any other ways we can help you, just call our dealership!
Should I still get my vehicle serviced?
Absolutely! Simply schedule an appointment with us here if you need service and we will take care of your needs.
What if I want to test drive a vehicle before buying?
Schedule an at-home test drive* and we will bring the car to you at the time and place of your choice. If you decide you love it, we can complete the necessary paperwork online. If you want to try something else, we can bring you a different one. Learn more here.
Can I get a loaner vehicle for service?
We do offer loaner vehicles! We only ask that you please ask if one is available when you book a service appointment. You can read more about our service process here.
Where can I find dealership updates?
We recommend visiting our website’s homepage or checking our Facebook page for updates.
What do I do if my lease is due?
Call our dealership and one of our team members will be happy to help you.
I’ve received a letter that my lease is due, what should I do?
Give us a call at the dealership. We’re here to help.
How do I clean and disinfect my car?
We recommend you follow the techniques outlined in this article: https://www.consumerreports.org/tires-car-care/how-to-kill-coronavirus-in-your-car-without-damaging-interior-surfaces/.
Can I complete any and all paperwork online?
If you need to fill out any paperwork, you can do so completely online with our expert staff.
Can I buy a car under a Coronavirus shelter-in-place order?
You can! You can use our at-home test drive service* to make sure the car you want is right for you. If you love it, we can continue the paperwork process online.
Do I need to make an appointment before coming in for service?
To ensure you are in and out in a timely manner, we highly recommend you make an appointment here or you can call our service department at 252-977-0225.
Is my car getting fully detailed and cleaned post service?
While we do not fully detail your car after service, we will thoroughly disinfect your car after our staff services it.
With everyday life becoming just a little more difficult at the moment, let our team at Rocky Mount Toyota help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!
If you have any questions, feel free to contact us at (252) 595-5659 or stop by Rocky Mount Toyota at 943 N Wesleyan Blvd, Rocky Mount, NC 27804, today. We look forward to serving our customers from Wilson, Tarboro and Greenville, NC.
*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.
^No payments for 90 days available on all new Toyota vehicles, pending Tier I-IV approval through SETF, valid on New in stock Toyota’s only. No payments for 90 days available on new 2020 models pending approval through SETF on Tier I or better. Up to 90 additional days provided through Rocky Mount Toyota. The first 90 days are deferred pending bank approval by SETF, interest will accrue during payment deferral. Dealer will pay $500 per month for the first 3 payments or give the customer a check for up to 3 times the regular payment, not to exceed $1,500 upon bank funding of the deal. Tax, Title, Tags and $698 dealer admin fee not included in vehicle prices shown and must be paid by the purchaser. See dealer for details, not all buyers will qualify. Offer expires 05/04/20.